Responsibilities Manage operations Oversee the day-to-day operations of the agency, including resource allocation and workflow Develop sales plans Create and implement strategies to drive business growth and improve client satisfaction Manage client accounts Maintain strong relationships with clients, understand their needs, and ensure high-quality service Lead a team Mentor and motivate a team of professionals to foster a collaborative work environment Monitor finances Ensure profitability and economic health by monitoring financial performance, including budgeting, forecasting, and expense management Ensure compliance Ensure compliance with industry regulations and company policies Evaluate opportunities Identify areas for improvement and implement best practices Represent the organization Promote services and build business relationships at client meetings, industry events, and networking opportunities